Shipping policy

Shipping Policy

Last updated: 03.26.2026

Thank you for shopping with Moon Supplements LLC. Below you will find important information regarding our shipping process, delivery times, and order handling.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been processed, it will be prepared and handed over to our shipping carrier.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-demand periods, processing times may be slightly extended.

2. Shipping Method & Delivery Time

We ship all orders using USPS Ground Advantage from our fulfillment center in the United States.

Estimated Delivery Time:

  • United States: 3–5 business days after shipment

👉 Total estimated delivery time:

  • 4–7 business days (including processing + shipping)

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High shipping volumes

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

  • Free shipping promotions

  • Discounted shipping rates

These will be clearly displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order at any time using the provided link.

If you do not receive tracking within 3 business days, please contact us.

5. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or delayed shipments

  • Additional shipping fees may be required to resend the package

If a package is returned to us due to delivery failure:

  • We will contact you to arrange reshipment

6. Shipping Protection (Optional)

During checkout, customers may have the option to add Protected Priority Shipping to their order.

With Shipping Protection, you are eligible for:

  • Free replacement in case of loss, theft, or damage during transit

  • Priority handling of your order

If you purchased Protected Priority Shipping and experience an issue with your delivery, please contact us at support@moon-supplements.com, and we will arrange a replacement as quickly as possible.

7. Lost, Stolen, or Delayed Packages

For orders without Protected Priority Shipping:

  • We are not responsible for packages lost, stolen, or delayed once they have been handed over to the shipping carrier

  • Customers should contact the carrier directly for assistance

For orders with Protected Priority Shipping:

  • We will provide a replacement order at no additional cost if your package is lost, stolen, or arrives damaged

For delayed packages:

  • Please allow additional time before reaching out, as carriers may experience unexpected delays

8. Damaged Items

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include photos of the damaged item and packaging

If Shipping Protection was purchased, a replacement will be issued.

9. International Shipping

Currently, we primarily ship within the United States.

If international shipping becomes available, delivery times and costs will vary depending on the destination.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Any additional fees imposed by their country

10. Contact Information

If you have any questions regarding shipping, please contact us:

Moon Supplements LLC
Email: support@moon-supplements.com
Phone: +1 (502) 521-3330

Business Address:
212 N. 2nd St. STE 100
Richmond, KY 40475
United States

11. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated revision date.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.