Refund policy

Last updated: 03.26.2026

At Moon Supplements LLC, we stand behind the quality of our products. That’s why we offer a 365-Day Money-Back Guarantee for your peace of mind.

1. 365-Day Money-Back Guarantee

You have 365 days from the date of delivery to request a return or refund.

We want you to feel confident trying our products. If you are not satisfied, you may request a return in accordance with the terms below.

2. Return Eligibility

To be eligible for a return:

  • The item must be in acceptable condition

  • You must provide proof of purchase (order number or receipt)

We reserve the right to refuse returns that show signs of:

  • Misuse

  • Abuse

  • Intentional damage

  • Fraudulent activity

3. How to Start a Return

To initiate a return, please contact us at:

support@moon-supplements.com

Returns must be approved before being sent back.

Once your return is approved, we will provide:

  • A return shipping label (free of charge)

  • Instructions on how to return your item

Return Address:
801 SW 16th Street, Suite 115 Unit C15, Renton, WA 98057

Items sent back without prior authorization will not be accepted.

4. Free Returns

  • Return shipping is free for all eligible returns

  • No restocking fees apply

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery at support@moon-supplements.com with photos, and we will resolve the issue as quickly as possible.

6. Exchanges

We do not offer direct exchanges.

If you would like a different product, please:

  1. Request a return for your original item

  2. Place a new order once your return is approved

7. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Items marked as non-returnable (if applicable)

8. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To qualify:

  • The item must be unused and in original packaging

  • Proof of purchase is required

9. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: up to 10 business days

Please note:

  • Your bank or card provider may take additional time to process the refund

If you have not received your refund within 15 business days after approval, please contact us at support@moon-supplements.com.

10. Abuse & Fair Use Policy

Our 365-day guarantee is designed to give customers confidence — not to be misused.

We reserve the right to:

  • Limit or refuse returns

  • Deny refunds

  • Cancel future orders

In cases of excessive returns, suspected fraud, or policy abuse.

11. Contact Information

For any return or refund questions, contact us at:

Moon Supplements LLC
Email: support@moon-supplements.com
Phone: +1 (502) 521-3330

Business Address:
212 N. 2nd St. STE 100
Richmond, KY 40475
United States

By placing an order, you agree to this Refund & Return Policy.